Order and Product

Common queries answered.

Common queries answered

Order and Product

How long does it take for me to receive my order?

Processing typically takes 1–3 business days. Delivery times depend on your location and shipping method:

  • EU: 3–7 business days
  • International: 7–21 business days

You’ll receive a tracking number once your order ships.

What is your return and exchange policy?

We accept returns or exchanges within 30 days of delivery. Items must be unused, in original packaging. To initiate a return, contact us at Ecommerceshop@gmail.com with your order number.

Non-returnable items:

  • Custom or personalized orders
  • Sale items

Refunds are issued to the original payment method within 5–10 business days after the return is received and inspected.

How do I change my shipping address?

If you need to change your shipping address, please contact us as soon as possible at Ecommerceshop@gmail.com. We can only update the address before your order has been processed or shipped. Once it’s on its way, we can’t make any changes.

How do I track the status of my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. If you haven’t received the email or need help, contact us at Ecommerceshop@gmail.com.

How do I receive customer support?

For any questions, issues, or support requests, please contact us at Ecommerceshop@gmail.com. Our team is available Monday to Friday and typically responds within 24 hours.

What do I do if I entered an incorrect shipping address?

If you realize that your shipping address is incorrect, please contact us as soon as possible at Ecommerceshop@gmail.com. If your order hasn’t shipped yet, we’ll do our best to update the address. Once the order has been dispatched, we may not be able to make changes.

Do you ship to my country?

Yes, we offer international shipping to most countries. If you’re unsure whether we ship to your location, feel free to reach out to us at Ecommerceshop@gmail.com — we’ll be happy to confirm and provide shipping details.

Will my items come in one package?

Whenever possible, we ship all items in a single package. However, in some cases — depending on warehouse location or item size — your order may arrive in multiple parcels. You will receive separate tracking numbers if this happens.