Returns, Refunds and Warranty

Returns, Refunds and Warranty

How to return or exchange an order, when you get your money back, and what the warranty covers.

30-day returns

If you are not happy with your purchase, you can return it within 30 days of delivery. To be eligible for a return:

  • the item must be unused and in the same condition you received it;
  • it must be returned in the original packaging with all accessories, manuals and documents;
  • a receipt or proof of purchase (order number) is required.

Your right of withdrawal

Under EU consumer law you may withdraw from a distance purchase within 14 days of receiving the goods without giving any reason. Our 30-day returns policy extends this period; your statutory rights are not affected.

Items that cannot be returned

  • Products that have been used, and software, games or licence keys that have been unsealed or activated (unless defective)
  • Products with a broken manufacturer seal (CPUs, SSDs, memory) that show signs of installation (unless defective)
  • Items with missing accessories or damaged original packaging (a partial refund may be offered)
  • Custom or personalised orders
  • Gift cards

How to return an item

  1. Email support@example.com with your order number and the reason for the return. We reply with a return authorisation and instructions within 1 business day.
  2. Pack the item securely in its original packaging.
  3. Send it to the address below using a tracked service and keep the proof of postage.
[STORE NAME] Returns
[LEGAL ENTITY NAME]
[Street address]
[Postcode City, Country]

Please contact us before returning any item — unauthorised returns can be delayed or refused.

Return shipping costs

Return shipping is paid by the customer, unless the item is defective, damaged on arrival or not what you ordered — in those cases we cover the return costs and send a prepaid label where possible.

Refunds

Once your return is received and inspected, we email you to confirm the refund. Approved refunds are processed within 5–10 business days and paid to the original payment method (card, PayPal or other method used at checkout).

If you have not received your refund after this period, check your bank account again and contact your card provider — posting times vary. If you still cannot see it, email support@example.com.

Exchanges

You can exchange an unused item for another product within 30 days of delivery, subject to availability. Any price difference is charged or refunded. Defective, damaged or wrong items are replaced free of charge.

Wrong or damaged item

If you received the wrong item or the product arrived damaged, take clear photos of the item and the packaging and contact us within 48 hours of delivery. We arrange a replacement or a full refund at our cost.

Warranty

Every product is new, boxed and covered by a 2-year legal guarantee from the date of delivery: under EU consumer law goods must conform to the contract for at least 2 years. Manufacturer warranties (often longer for components) apply in addition.

To make a warranty claim, email support@example.com with your order number, a description of the fault and, if possible, photos or a short video. We arrange repair, replacement or refund in line with the applicable law.

Need help?

Email support@example.com, call +353 00 000 0000 (Mon–Fri 09:00–18:00, Sat 10:00–14:00 (GMT)) or use the contact form.