Delivery and Tracking
Delivery and Tracking
Where we deliver, what it costs and how to track your order.
DeliveryDelivery questions
Where do you deliver?
We deliver to Ireland, the United Kingdom, France and every other EU member state. We do not currently ship outside the European Union.
At checkout you will see the delivery options available for your address before you pay.
How much does delivery cost?
Delivery is free on orders over [€X].
For orders under [€X] delivery costs [€X.XX] for standard parcels and [€XX.XX] for bulky items (PC cases, gaming chairs, large monitors). The cost is shown at checkout before you confirm the order.
All prices include VAT. There are no customs duties or import fees for deliveries within the EU.
How long does delivery take?
We dispatch orders within 1–2 business days. Delivery usually takes 3–7 business days, depending on the destination country.
Bulky items (PC cases, gaming chairs) are shipped as freight and may take a few days longer. We will tell you the expected date in the dispatch email.
How do I track my order?
As soon as your order is dispatched you receive an email with the tracking number and a link to the courier’s tracking page. You can also find it under My account → Orders.
If the tracking has not updated for more than 3 business days, contact us and we will check with the courier.
Will my items arrive in one package?
We ship all items together whenever possible. Depending on stock location and item size, an order may arrive in more than one parcel — each parcel gets its own tracking number and there is no extra charge.
Can I change my delivery address?
Yes, as long as the order has not been dispatched. Email support@example.com with your order number and the new address as soon as possible. Once the parcel is with the courier we can no longer change the address, but we will help you arrange redelivery.
What if my order arrives damaged?
Please check the parcel on delivery. If the packaging or the product is damaged, take photos and contact us within 48 hours of delivery. We arrange a replacement or a full refund at our cost. See Returns and refunds.
Do you charge VAT?
Yes. All prices on the site include VAT. The applicable rate depends on the delivery country and is shown on your invoice. There are no hidden fees — the amount you see at checkout is the amount you pay.
Need help with a delivery?
Email support@example.com, call +353 00 000 0000 (Mon–Fri 09:00–18:00, Sat 10:00–14:00 (GMT)) or use the contact form.
