Contact us
Contact us
Questions about an order or a product? We reply within one business day.
Contact details
Store: [STORE NAME] ([store-domain])Seller: [LEGAL ENTITY NAME]
Tax ID: [TAX ID]
Address:
[Street address]
[Postcode City, Country]
Contact person: [Contact person]
Phone: +353 00 000 0000
Email: support@example.com
Business hours
- Monday–Friday: 09:00–18:00 (GMT)
- Saturday: 10:00–14:00 (GMT)
- Sunday: closed
Customer support in English for orders delivered within the EU. Emails sent outside business hours are answered the next business day.
Frequently asked questions
How do I create an account?
Click My account at the top of the page and enter your email and a password. With an account you can track orders, save addresses and see your order history.
Can I change or cancel an order after I have placed it?
We process orders quickly. If you need to change or cancel an order, email support@example.com within 1 hour of placing it. After the order has been dispatched you can still return it under our 30-day returns policy.
How do I change my delivery address?
Before dispatch: email support@example.com with your order number and the new address. After dispatch we cannot change the address, but we will help you arrange redelivery with the courier. Saved addresses can be edited under My account → Addresses.
How do I track my order?
You receive an email with the tracking number as soon as the order is dispatched. The tracking link is also shown under My account → Orders. See Delivery and tracking.
Do you ship to my country?
We deliver to Ireland, the United Kingdom, France and every other EU member state. We do not currently ship outside the EU. Full details on Delivery and tracking.
Do you store my card details?
No. Payments are processed by our payment service providers over encrypted connections that comply with PCI DSS. We never see or store your full card number.
Are the products new and covered by a warranty?
Yes. Every product is new and boxed, with a 2-year legal guarantee under EU consumer law. See Warranty.
Can I pre-order an item that is sold out?
Some sold-out items can be pre-ordered; if so, the product page shows a Pre-order button with the expected dispatch date. Otherwise email support@example.com and we will tell you when the item is back.